MUSIVO GALLERIA TERMS OF SERVICE
Effective Date: 22 May 2026 Last Updated: 22 May 2026
1. AGREEMENT TO TERMS
1.1 These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Musivo LLC, a company registered at the Qatar Financial Centre, Doha, Qatar ("Musivo," "we," "us," or "our"), governing your access to and use of the Musivo Galleria marketplace platform, including the website located at musivogalleria.com, all related applications, services, tools, and features (collectively, the "Platform").
1.2 By accessing or using the Platform in any manner, including as a visitor, buyer, or seller, you acknowledge that you have read, understood, and agree to be bound by these Terms in their entirety, together with our Privacy Policy and Refund Policy, each of which is incorporated herein by reference.
1.3 If you do not agree to these Terms, you must immediately cease using the Platform and close any accounts you have created.
1.4 These Terms apply to all users of the Platform, including without limitation sellers, buyers, brands, creators, makers, and any other persons who access or use the Platform.
2. DEFINITIONS
For the purposes of these Terms:
2.1 "Platform" means the Musivo Galleria marketplace website, applications, APIs, and all related services operated by Musivo LLC.
2.2 "Seller" means any individual, creator, brand, business, or entity that registers on the Platform to list, offer, or sell Products or Services.
2.3 "Buyer" means any individual or entity that purchases or attempts to purchase Products or Services through the Platform.
2.4 "Products" means any physical goods, digital products, downloadable content, software, templates, presets, courses, ebooks, memberships, subscriptions, or any other item listed for sale on the Platform.
2.5 "Services" means any service offered by a Seller through the Platform, including without limitation coaching sessions, consulting, photography, content creation, brand collaborations, ambassador services, and any other professional or creative service.
2.6 "Digital Products" means any intangible, electronically delivered Products including but not limited to courses, templates, presets, ebooks, software, digital art, music, and online access passes.
2.7 "Physical Products" means any tangible goods listed on the Platform that require physical shipping or collection.
2.8 "Seller Transaction" means any completed purchase of a Product or Service on the Platform.
2.9 "Platform Fee" means the ten percent (10%) commission charged by Musivo on every Seller Transaction, deducted automatically at the point of payment.
2.10 "Brand Booking" means a transaction whereby a Buyer engages a Seller to provide creative, marketing, content, or promotional Services.
2.11 "Whop" means Whop Corp, the third-party payment and product delivery infrastructure provider used for Digital Products on the Platform.
2.12 "Stripe" means Stripe, Inc., the third-party payment processing provider used for Physical Products on the Platform.
2.13 "Shopify" means Shopify Inc., the third-party e-commerce and order fulfillment platform used by certain Sellers.
2.14 "Content" means any text, images, photographs, videos, audio, data, information, or other material uploaded, posted, or otherwise transmitted through the Platform.
3. ELIGIBILITY
3.1 You must be at least eighteen (18) years of age to use the Platform or enter into any transaction through the Platform. By using the Platform, you represent and warrant that you are at least eighteen (18) years old.
3.2 By agreeing to these Terms, you represent and warrant that you have the legal capacity and authority to enter into a binding agreement, and that your use of the Platform does not violate any applicable law, regulation, or third-party obligation.
3.3 If you are using the Platform on behalf of a company, organisation, or other legal entity, you represent and warrant that you have full authority to bind that entity to these Terms, in which case the terms "you" and "your" shall refer to such entity.
3.4 Musivo reserves the right to refuse access to or terminate the accounts of any user at any time and for any reason, including without limitation for violation of these Terms, fraudulent activity, or conduct that Musivo determines, in its sole discretion, to be harmful to the Platform, other users, or Musivo's reputation.
4. THE PLATFORM — NATURE OF SERVICE
4.1 Musivo as Marketplace Intermediary Only. Musivo Galleria is a technology marketplace platform that provides infrastructure enabling Sellers to list and sell Products and Services to Buyers. Musivo is not a party to any transaction, agreement, contract, or arrangement between any Seller and any Buyer. Musivo does not sell, manufacture, create, own, warehouse, ship, or deliver any Products or Services listed on the Platform.
4.2 No Agency Relationship. Nothing in these Terms shall be construed to create an agency, partnership, joint venture, franchise, or employment relationship between Musivo and any Seller. Sellers are independent operators who choose to list their Products and Services on the Platform. Musivo does not direct, control, or supervise the content, quality, delivery, or legality of any Products or Services offered by Sellers.
4.3 No Guarantee of Quality or Delivery. Musivo does not inspect, verify, guarantee, warrant, or represent that any Product or Service listed on the Platform is of merchantable quality, fit for any particular purpose, accurately described, legal to sell or purchase in any jurisdiction, or will be delivered as promised by any Seller. All representations regarding Products and Services are made solely by the Sellers who list them.
4.4 Seller Responsibility. Each Seller is solely responsible for the accuracy of their listings, the legality of their Products and Services, the fulfillment of orders, the delivery of Services, compliance with applicable laws in all relevant jurisdictions, payment of applicable taxes and duties, and any customer service obligations arising from their listings.
4.5 Buyer Responsibility. Each Buyer is solely responsible for evaluating the Products and Services they choose to purchase, conducting their own due diligence regarding any Seller, and understanding the terms of any purchase before completing payment.
5. SELLER ACCOUNTS AND OBLIGATIONS
5.1 Registration. To sell on the Platform, you must create a Seller account by providing accurate, current, and complete information. You agree to maintain and promptly update your account information to keep it accurate, current, and complete.
5.2 Account Security. You are responsible for maintaining the confidentiality of your account credentials. You agree to notify Musivo immediately of any unauthorized use of your account. Musivo shall not be liable for any losses arising from unauthorized use of your account.
5.3 Accurate Listings. You represent and warrant that all information contained in your product or service listings is accurate, complete, and not misleading. You agree to promptly update listings if any information becomes inaccurate.
5.4 Prohibited Listings. You shall not list, offer, or sell through the Platform: (a) Any item that is illegal to sell in your jurisdiction or the jurisdiction of any likely buyer; (b) Counterfeit, stolen, or fraudulently obtained goods; (c) Items that infringe any third party's intellectual property rights; (d) Weapons, explosives, hazardous materials, or controlled substances; (e) Adult content or materials obscene under applicable law; (f) Items that violate any applicable export control laws; (g) Any item or service that Musivo determines, in its sole discretion, to be inappropriate for the Platform; (h) Misleading, fraudulent, or deceptive products or services.
5.5 Intellectual Property. You represent and warrant that you own or have all necessary licenses, rights, consents, and permissions to sell all Products and Services you list on the Platform, and that such listings and sales do not infringe any third party's intellectual property, privacy, or other rights.
5.6 Tax Compliance. You are solely responsible for determining and fulfilling your tax obligations in connection with your sales on the Platform, including but not limited to income tax, VAT, GST, sales tax, digital services tax, and any other applicable taxes or levies in any jurisdiction where you operate or sell. Musivo does not provide tax advice. For Digital Products processed through Whop, Whop acts as Merchant of Record and handles applicable sales taxes in supported jurisdictions — however, you remain responsible for verifying your own tax obligations.
5.7 Fulfillment of Orders. As a Seller, you are solely responsible for fulfilling all orders placed through the Platform in a timely and professional manner, delivering Physical Products as described, providing access to Digital Products upon payment confirmation, and performing Services as agreed with Buyers. Failure to fulfill orders may result in account suspension or termination.
5.8 Physical Product Sellers — Shopify. If you connect a Shopify store to the Platform, you acknowledge that your relationship with Shopify is governed by Shopify's own terms of service, and that you are responsible for your Shopify subscription fees and compliance with Shopify's policies. Musivo bears no responsibility for any matter relating to your Shopify account or any failure of Shopify's services.
6. PLATFORM FEE AND PAYMENTS
6.1 Platform Fee. Musivo charges a platform fee of ten percent (10%) of the total transaction value of every Seller Transaction completed through the Platform ("Platform Fee"). This fee is automatically deducted at the point of payment and is non-negotiable. By listing Products or Services on the Platform, you irrevocably agree to this fee structure.
6.2 Fee is Non-Refundable. The Platform Fee is non-refundable under any circumstances, including but not limited to buyer disputes, chargebacks, non-delivery of Products or Services, cancellations, or any other reason whatsoever. The Platform Fee compensates Musivo for providing the marketplace infrastructure and is earned upon facilitation of the transaction, not upon completion of delivery.
6.3 Payment Processing. Payments on the Platform are processed by third-party payment providers: (a) Whop processes payments for Digital Products and Brand Bookings. By using the Platform to sell Digital Products, you agree to Whop's terms of service and acknowledge that Whop's fees apply in addition to the Platform Fee; (b) Stripe processes payments for Physical Products through Stripe Connect. By connecting a Stripe account, you agree to Stripe's terms of service and connected account agreement.
6.4 Seller Payouts. Following deduction of the Platform Fee and applicable payment processing fees, the remaining amount is paid to Sellers in accordance with the payout schedules of the applicable payment processor (Whop or Stripe). Musivo does not hold or control Seller funds and has no responsibility for delays in payouts caused by Whop, Stripe, or any other third-party payment processor.
6.5 Currency. All transactions are processed in United States Dollars (USD) unless otherwise specified. Currency conversion, if applicable, is handled by the payment processor and Musivo bears no responsibility for exchange rates or conversion fees.
6.6 Taxes on Platform Fee. Musivo is responsible for its own tax obligations in connection with the Platform Fee it receives. Each Seller is responsible for their own tax obligations as set forth in Clause 5.6.
7. BRAND BOOKINGS — SPECIFIC TERMS
7.1 Nature of Brand Bookings. Brand Bookings are direct agreements between a Buyer (the booking party) and a Seller (the creator, influencer, photographer, or service provider being booked). Musivo facilitates the discovery and payment infrastructure only and is not a party to any Brand Booking agreement.
7.2 Booking Terms are Between Parties. The specific terms of any Brand Booking, including deliverables, timelines, usage rights, revision rounds, exclusivity, and any other conditions, are agreed solely between the Buyer and Seller. Musivo does not review, endorse, or enforce such terms.
7.3 Non-Delivery. If a Seller fails to deliver agreed Brand Booking Services, the dispute is strictly between the Buyer and the Seller. Musivo is not responsible for non-delivery and does not guarantee delivery of any Brand Booking Services. Musivo's Platform Fee is non-refundable regardless of whether Services are delivered.
7.4 Platform Action. Musivo may, in its sole discretion, investigate complaints regarding Brand Bookings and take platform action including warning, suspending, or removing Seller accounts where there is evidence of repeated non-delivery or fraudulent conduct. Such action is taken at Musivo's discretion as a platform management decision and does not constitute Musivo's assumption of liability for any transaction.
7.5 Internal Rating System. Buyers may submit internal ratings of Sellers following Brand Bookings. These ratings are used internally for platform quality monitoring and may be visible to other logged-in Buyers when evaluating Sellers. Ratings are not publicly visible and Musivo makes no representations regarding the accuracy or reliability of such ratings.
8. DISPUTES BETWEEN USERS
8.1 User Disputes. Any dispute, claim, or controversy arising between a Buyer and a Seller in connection with any transaction on the Platform is strictly a matter between those parties. Musivo is not obligated to intervene in, mediate, arbitrate, or resolve any such dispute.
8.2 Musivo's Discretionary Role. Musivo may, entirely at its own discretion and without any obligation to do so, provide a dispute reporting mechanism on the Platform. Any review Musivo undertakes of a reported dispute is provided as a courtesy and platform management measure only. Musivo's involvement in any dispute does not make Musivo a party to the underlying transaction or create any liability for Musivo.
8.3 No Liability for Disputes. Musivo shall not be liable to any party for any losses, damages, costs, or expenses of any nature arising from any dispute between a Buyer and a Seller, including but not limited to non-delivery of Products, delivery of incorrect or damaged Products, non-performance of Services, misrepresentation in listings, or any other matter relating to a transaction.
8.4 Chargebacks. If a Buyer initiates a chargeback through their payment provider in connection with a Platform transaction, the chargeback is between the Buyer, the Seller, and the payment processor. Musivo is not responsible for chargebacks and the Platform Fee previously collected by Musivo is not subject to chargeback or recovery. Sellers are responsible for responding to chargebacks in accordance with the applicable payment processor's procedures.
9. INTELLECTUAL PROPERTY
9.1 Musivo's Intellectual Property. The Platform, including its design, software, code, branding, trademarks, logos, and all Content created by Musivo, is the intellectual property of Musivo LLC and is protected by applicable intellectual property laws. You may not use, copy, reproduce, distribute, or create derivative works of Musivo's intellectual property without prior written consent.
9.2 Seller Content. By uploading or posting Content to the Platform, you grant Musivo a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, display, distribute, and adapt such Content for the purpose of operating, promoting, and improving the Platform. This license does not transfer ownership of your Content to Musivo.
9.3 Representation. You represent and warrant that you own or have the necessary rights to all Content you upload to the Platform and that such Content does not infringe any third party's intellectual property, privacy, or other rights.
9.4 Infringement Claims. If you believe that any Content on the Platform infringes your intellectual property rights, please submit a written notice to [legal@musivogalleria.com] including: identification of the copyrighted work, identification of the allegedly infringing material and its location on the Platform, your contact information, a statement of good faith belief, and a statement of accuracy under penalty of perjury.
10. PROHIBITED CONDUCT
You agree not to:
10.1 Use the Platform for any unlawful purpose or in violation of any applicable local, national, or international law or regulation;
10.2 Use the Platform to engage in any fraudulent, deceptive, or misleading conduct;
10.3 Attempt to circumvent the Platform Fee by conducting transactions off-platform with users you discovered through the Platform;
10.4 Impersonate any person or entity or misrepresent your affiliation with any person or entity;
10.5 Upload, post, or transmit any Content that is defamatory, obscene, offensive, or that violates the rights of any third party;
10.6 Interfere with or disrupt the integrity or performance of the Platform or the servers and networks connected to the Platform;
10.7 Attempt to gain unauthorized access to any portion of the Platform, any other user's account, or any systems or networks connected to the Platform;
10.8 Use automated tools, bots, scrapers, or other means to access or collect data from the Platform without Musivo's express written consent;
10.9 Use the Platform to send unsolicited communications (spam) to other users;
10.10 Engage in any conduct that could damage, disable, overburden, or impair the Platform.
11. LIMITATION OF LIABILITY
11.1 No Warranties. THE PLATFORM IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. MUSIVO DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
11.2 Exclusion of Consequential Damages. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MUSIVO SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF GOODWILL, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE PLATFORM, EVEN IF MUSIVO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
11.3 Cap on Liability. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MUSIVO'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL PLATFORM FEES RECEIVED BY MUSIVO FROM TRANSACTIONS ON YOUR ACCOUNT IN THE THREE (3) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100).
11.4 Essential Basis. YOU ACKNOWLEDGE THAT THE LIMITATIONS OF LIABILITY SET FORTH IN THIS CLAUSE REFLECT A REASONABLE ALLOCATION OF RISK AND ARE AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN YOU AND MUSIVO. MUSIVO WOULD NOT PROVIDE THE PLATFORM WITHOUT THESE LIMITATIONS.
11.5 Jurisdiction Limitations. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for certain damages. Accordingly, some of the above exclusions and limitations may not apply to you to the extent prohibited by applicable law.
12. INDEMNIFICATION
12.1 You agree to defend, indemnify, and hold harmless Musivo LLC, its affiliates, officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable legal fees) arising out of or relating to:
(a) Your violation of these Terms; (b) Your use of the Platform; (c) Any Product or Service you list, sell, or deliver through the Platform; (d) Your violation of any third party's rights, including intellectual property rights; (e) Your violation of any applicable law or regulation; (f) Any dispute between you and another user of the Platform; (g) Any Content you upload, post, or transmit through the Platform; (h) Your misrepresentation of any information provided to Musivo.
13. THIRD-PARTY SERVICES
13.1 The Platform integrates with third-party services including Whop, Stripe, Shopify, and others. Your use of these third-party services is governed by their respective terms of service and privacy policies. Musivo is not responsible for the conduct, policies, or services of any third party.
13.2 Links to third-party websites or services on the Platform do not constitute Musivo's endorsement of such websites or services. Musivo has no control over third-party websites or services and accepts no responsibility for their content, privacy practices, or availability.
14. ACCOUNT SUSPENSION AND TERMINATION
14.1 By Musivo. Musivo reserves the right to suspend or terminate your account and access to the Platform at any time, with or without notice, for any reason, including but not limited to violation of these Terms, fraudulent or illegal activity, chargebacks, repeated customer complaints, or conduct deemed harmful to the Platform or other users.
14.2 By You. You may close your Seller account at any time by contacting Musivo. Closing your account does not release you from obligations relating to transactions completed before closure.
14.3 Effect of Termination. Upon termination of your account: your right to access and use the Platform ceases immediately; Musivo may delete your account data in accordance with the Privacy Policy; pending transactions will be handled in accordance with the applicable payment processor's procedures; the Platform Fee on any completed transactions is non-refundable.
14.4 Survival. Clauses 4, 6.2, 8, 9, 11, 12, 14, 15, 16, and 17 shall survive termination of these Terms.
15. GOVERNING LAW AND DISPUTE RESOLUTION
15.1 Governing Law. These Terms shall be governed by and construed in accordance with the laws of the State of Qatar and, where applicable, the regulations of the Qatar Financial Centre, without regard to its conflict of law provisions.
15.2 Dispute Resolution. Any dispute, controversy, or claim arising out of or relating to these Terms or the Platform shall first be attempted to be resolved through good faith negotiation between the parties. If negotiation fails within thirty (30) days, either party may submit the dispute to the competent courts of the State of Qatar, or if applicable, to the Qatar Financial Centre Civil and Commercial Court.
15.3 Class Action Waiver. You agree that any claim or dispute shall be brought in your individual capacity only and not as a plaintiff or class member in any purported class, collective, or representative proceeding.
16. CHANGES TO TERMS
16.1 Musivo reserves the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on the Platform and updating the "Last Updated" date. Your continued use of the Platform after such changes constitutes your acceptance of the revised Terms.
16.2 If you do not agree to the revised Terms, you must stop using the Platform.
17. MISCELLANEOUS
17.1 Entire Agreement. These Terms, together with the Privacy Policy and Refund Policy, constitute the entire agreement between you and Musivo regarding the Platform and supersede all prior agreements.
17.2 Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.
17.3 Waiver. Musivo's failure to enforce any provision of these Terms shall not constitute a waiver of that provision.
17.4 Assignment. You may not assign your rights or obligations under these Terms without Musivo's prior written consent. Musivo may assign its rights and obligations without restriction.
17.5 Force Majeure. Musivo shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control.
17.6 Language. These Terms are written in English. In the event of any inconsistency between an English version and a translated version, the English version shall prevail.
17.7 Contact. For questions regarding these Terms, contact us at: legal@musivogalleria.com | Musivo LLC, Qatar Financial Centre, Doha, Qatar.